Browse through our most frequently asked questions for an instant answer. Not found what you’re looking for? Contact us for help.




How can I get a discount on my order?

We typically only provide discounted pricing to our Authorised Distributors and Authorized Resellers, but we will consider offering unit price discounts on high-volume orders should volumes meet our price break criteria. For more detailed information on our price-break quantities, please contact us directly.

If I place a high-volume order, will ECHA have the stock to quickly fulfill it?

100% of the manufacturing process for most of our key product lines (such as MicrobMonitor2, Sig Sulphide etc.) takes place at our Head Office facility in Cardiff, and as such we will normally always have stock available to fulfil product orders. Only product lines that we do not directly manufacture may vary in availability, but even in the case of those products, it is very rare that we will ever be out of stock or unable to supply within a few days.

How long will it take to receive products that I order from ECHA?

If you have a Credit Account with us, product shipments are normally dispatched by the next working day from when your order is placed. If you do not yet have a Credit Account with us, then your order will be dispatched upon the receipt of full payment for your order. Lead time on delivery from the point of dispatch is typically subject to your location, but all orders placed directly with ECHA are shipped from the UK via UPS couriers and will normally arrive within 2-5 days (although naturally this is completely dependent on your location and local customs policies). If you are in urgent need of product and require a more local dispatch point than the UK, you can always source your item(s) from one of our Authorised Distributors who may be situated much closer to you.

Can I use my own courier to collect my shipment?

If you would like to arrange your own courier to collect your order from ECHA, then we can normally accommodate this provided the courier meets our requirements. However, an admin fee will apply for arranging this delivery option. Your courier will also have to ensure that a proof of export is available if the goods are exported, if this is not provided then you will become liable for any VAT due.

My delivery contained damaged goods, can I return them?

Partial loss or damage in transit must be reported in writing within one week of receipt of the Goods. In the event of non-delivery both carriers and ECHA must be notified in writing within fourteen days after dispatch.

We will endeavour to do our best to ensure our customers orders are delivered in-tact within the agreed delivery period. We have an excellent delivery record both for time and condition and these form part of our Quality Targets to maintain a high level of service.

See our full terms and conditions of sale for more information (LINK)

My company would like to become an Authorised Distributor, how do we apply?

We will always consider all Distributor Applications, but please take note that in order to become an Authorised Distributor of ECHA Products you must be willing to commit to minimum annual purchase volumes and also hold stock at your facility. In addition, we will only consider applications from companies that do not directly compete with any of our existing Authorised Distributors within their region of operation. If you feel you operate in a region and/or sector that our Distribution Network does not currently cover, and are interested in becoming an Authorised Distributor, please send your request to and include as much information about your company as possible. We will then assess your request and typically reply within 72 hours.

If I send fuel samples to your Lab, what parameters will your report cover?

We are more than happy to tailor packages of analysis to the specific needs of the customer.

A typical package of microbiological analysis for a middle distillate fuel would include a combination of industry standard and in-house tests, including:

– Visual Assessment (ASTM D4176)
– Microscope Examination
– Microbial Content in Fuel (IP 385, IP 613)
– Microbial Content of Particulate/Water
– Water Content of Fuel (IP 438)

We also offer rapid testing and reporting of results by ASTM D7463 test method.

In contrast to other laboratories, our reports provide a written review and interpretation of analytical results – so that you are never left wondering what the results mean.

ECHA can also provide testing of other quality related parameters; for example full or specific specification tests such as water, particulate, FAME or Sulphur content.

Is there a limit to how many people can attend an ECHA Training Course?

For the benefit of those attending, we recommend that no more than 12 people per day attend an ECHA Training Course. By all means larger numbers of people can be trained in groups on different days, but we like to try and ensure each attendee gets the most out of the course and receives the due attention they require, which is why we recommend each group is kept to a maximum of 12.

How long does a typical Training Course last?

All of our courses are designed and tailored to your specific requirements, so courses can be as short as half a day, or as long as a few days. Typically, we would always recommend at least 1 day for each group that requires training, and for courses delivered outside the UK we would suggest a minimum of 2 days.

What does a typical Site Survey include?

Typical examples of a Site Survey include:

– Composite sampling of required tanks
– Investigation of fuel quality (on-site testing where required)
– Corrosion risk assessment
– Testing of site effluent to ensure compliance with EA consent limits

All site surveys benefit from the usual laboratory testing and consultancy expertise within ECHA. Each package of site survey and testing will be designed around your specific needs. Surveys can also be conducted as part of a Routine Monitoring service, which will assist in avoiding costly problems caused by microbial contamination and corrosion.